Question 1

Privacy policy

Accepted Answer

LMP Legal Limited ('we' or 'us' or 'our') gather and process personal information in accordance with this privacy notice and in compliance with the relevant data protection regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why, and when we process your personal data.
 
This notice explains how we use any personal information we may receive about you when you use our websites or when you use or are a recipient of our legal services. Our services are provided to you in conjunction with any of our approved partners.
​
LMP Legal Limited registered office is at 46 Park Place, Leeds, West Yorkshire LS1 2RY and we are a company registered in England and Wales under company number 14256565.
​
Information that we collect.
LMP Legal Limited may collect personal information when:
you use our services for legal advice or representation,
your information is provided by a legal recruitment or employment agency,
you contact us,
your chosen partner contacts us in order to seek legal advice or representation,
you are a recipient of our legal services.
​
We will never collect any unnecessary personal data and do not process personal information in any way other than as specified in this notice.
​
We may collect the following types of information:
Contact Information: Name, address, email address, telephone numbers.
Identification Information: National insurance number, passport or driving licence details, proof of delivery signature, identity verification documentation.
Financial Information: Bank account details, payment history.
Case Details: Information relevant to your case or legal matter, which may include sensitive personal data (such as health data, criminal records).
Website Usage Data: Information about your visits to and use of our website, including IP address, browser type, device ID, and access times.
​
Why do we collect this information?
We collect personal/company information for the purpose of communicating with you about your legal case, and providing legal advice and representation as per your/our client’s/your service provider’s requests.​
To comply with legal obligations, such as anti-money laundering regulations.​
To manage and administer our business operations, including client billing and accounting.​
To enhance and improve your experience of our legal services and website user experience.​
We may collect information as part of our recruitment process to assess suitability for employment, for the purpose of assessing fitness and legal ability to practice law and to comply with our legal obligations.
​
LMP Legal Limited takes personal privacy very seriously and will never disclose, share, or sell personal data without consent; unless required to do so by law. We only retain personal data for as long as is necessary and for the purpose(s) specified in this notice.
​
We rely on the following legal grounds to process your personal data:
Contractual Necessity: For processing related to providing legal services as per our contract with you.
Legal Obligation: For processing necessary to comply with laws and regulations.
Legitimate Interests: For purposes such as managing business operations and improving services, where these interests are not overridden by your rights.
Consent: Where required, we may rely on your consent (e.g. for marketing communications). You may withdraw consent at any time.
​
How do we collect this information?
LMP Legal Limited collects personal information:​
Directly from you or your service provider (e.g. if we receive a legal consultation request or correspondence by letter, email, live chat, or telephone).
Directly from job applicants (e.g. if you submit a job application to us directly via email, letter, or through recruitment partners).
Directly from you if you provide a service.
​
Sharing and disclosing your personal information.
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.
 
We may share your personal data with:
Service providers: For business support (e.g., IT services, secure cloud hosting, document management systems, artificial intelligence providers, payment processing).
Legal authorities: If required to comply with legal obligations.
Our approved legal partners: Such as counsel, consultants, and experts involved in your case, with your consent.
Other parties: Which includes the police, law enforcement agencies, fraud prevention agencies for the purposes of crime detection, prevention, and/or legal proceedings, insurers for investigating and processing claims, and accountants to meet with our statutory requirements.
 
LMP Legal Limited occasionally uses authorised third parties to provide our legal services and business functions;
however, all processors acting on our behalf only process your data in accordance with our written instructions, are subject to contractual confidentiality obligations, and comply fully with this privacy notice, data protection laws, and appropriate technical and organisational security measures. Where personal data is transferred outside the United Kingdom, appropriate safeguards are implemented in accordance with applicable data protection laws.
​
We may use secure artificial intelligence (“AI”) tools to assist with aspects of our internal service delivery. Where personal data is processed using such tools, it is done under appropriate safeguards and always subject to human oversight.
​
Safeguarding measures.
LMP Legal Limited takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure, or destruction.
​​
How long do we keep your data?
LMP Legal Limited retains personal information for only as long as is necessary, and we have strict review and retention policies in place to meet these obligations.
Accounts and finance: We are required under UK tax law to keep accounts information for a minimum of 6 years. This is destroyed after 7 years. We delete payment details immediately after the last payment has been made.
Legal regulatory records: We retain personal information with regard to serious professional conduct offences or excessive infringements for 5 years in order to be able to respond to any regulatory requests. Other analysis is retained for 2 years, as this is also used for our records. Other personal information is destroyed after 3 months following termination of collaboration.
Legal cases: We retain information regarding legal cases for 3 years.
Employment: We retain non-successful job applications for 3 months.
​
Legitimate interests.
LMP Legal Limited may occasionally process your personal information under the legitimate interests’ legal basis. Where this is the case, we have carried out an assessment where necessary to ensure that we have weighed your interests and any risk posed to you against our own interests, ensuring that they are proportionate and appropriate.
 
We use the legitimate interests’ legal basis for the following:​
Sending marketing post and/or emails to business contacts where we have identified our legal services being of benefit to a potential business customer or to keep business customers up to date with industry or legislator updates. Such communications will be relevant, non-intrusive, and you will always have the option to opt-out/unsubscribe at any time.
​
Legitimate Interests Statement – B2B Marketing.
Purpose: We process business contact information to send relevant marketing communications about our products and services to professionals who may reasonably expect to receive such information in the course of their work.
​
Lawful Basis: Our lawful basis for processing this data is Legitimate Interests under Article 6(1)(f) of the UK GDPR. Our legitimate interest is to promote our services to appropriate business contacts in a way that supports normal commercial activity.
 
Data Subjects: Business professionals and representatives of organisations with whom we have an existing or potential commercial relationship.
 
Assessment: We have conducted a Legitimate Interests Assessment (LIA) to ensure that our marketing activity is proportionate, has minimal privacy impact, and that individuals would not be surprised or harmed by our communications.
 
Safeguards:
We only contact individuals at their business email addresses.
All marketing communications are relevant to their professional role.
Every message includes a clear and simple unsubscribe option.
Contact details are kept secure and are deleted or suppressed if someone unsubscribes or requests removal.
​
Your rights.
You have the right to access any personal information that LMP Legal Limited processes about you and to request information about:
 
What personal data we hold about you.
The purposes of the processing.
The categories of personal data concerned.
The recipients to whom the personal data has/will be disclosed.
How long we intend to store your personal data for.
If we did not collect the data directly from you, information about the source.
 
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information, and we will strive to correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
 
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws, to exercise your data portability rights, and to be informed about any automated decision-making we may use. We do not use automated decision-making systems that make decisions about individuals without meaningful human involvement. Any AI tools used by LMP Legal Limited assist our legal professionals and do not independently determine legal advice, outcomes, or case strategy.
 
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
​
Consequences of Not Providing Data.
If some information is not passed on to us, then we may not be able to:
 
Provide legal advice or representation.
Process an application for work.
Arrange for payment for services provided.
 
Contacting us.
LMP Legal Limited only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If you wish to exercise your rights as specified in this notice, raise a complaint regarding the processing of your personal data, or are unsatisfied with how we have handled your information, please contact us at:
 
Data Protection Officer
LMP Legal Limited
46 Park Place
Leeds
West Yorkshire
LS1 2RY
 
Email: hello@lmplegal.co.uk, marking your email for the attention of the Data Protection Officer.
 
You also have the right to lodge a complaint with the supervisory authority Information Commissioner's Office:
Wycliffe House
Water Lane
Wilmslow
SK9 5AF
Telephone: 0203 123 1113
​
Policy last updated: February 2026

Question 2

Cookie policy

Accepted Answer

LMP Legal Limited ('we' or 'us' or 'our') uses cookies to improve user experience, analyse website traffic, and support website functionality. You should read this policy so you can understand what type of cookies we use, or the information we collect using cookies and how that information is used.
​
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.
​
We do not store sensitive personal information, such as mailing addresses, account passwords, etc. in the cookies we use.
 
Interpretation and definitions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
 
For the purposes of this Cookies Policy:
Company (referred to as either "the Company", "we", "us" or "our" in this Cookies Policy) refers to LMP Legal Limited, Park Place, Leeds, West Yorkshire, LS1 2RY.
Cookies means small files that are placed on your computer, mobile device or any other device by a website, containing details of your browsing history on that website among its many uses.
Website refers to LMP Legal’s websites and blogs, accessible from https://www.lmplegal.co.uk/ or https://www.crashlaw24.co.uk/
You means the individual accessing or using the website, or a company, or any legal entity on behalf of which such individual is accessing or using the website, as applicable.
​
Type of cookies we use.
Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.
​
We use both session and persistent cookies for the purposes set out below:
 
Necessary / Essential Cookies
Type: Session cookies
Administered by: Us
Purpose: These cookies are essential to provide you with services available through the website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.
 
Cookies Policy / Notice Acceptance Cookies
Type: Persistent cookies
Administered by: Us
Purpose: These cookies identify if users have accepted the use of cookies on the website.
​​
Tracking and Performance Cookies
Type: Persistent cookies
Administered by: Third parties
Purpose: These cookies are used to track information about traffic to the website and how users use the website, and how users interact with the live chat function. The information gathered via these cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the website. We may also use these cookies to test new pages, features or new functionality of the website to see how our users react to them.
 
Your choices regarding cookies.
If you prefer to avoid the use of cookies on the website, first you must disable the use of cookies in your browser and then delete the cookies saved in your browser associated with this website. You may use this option for preventing the use of cookies at any time.
​
If you do not accept our cookies, you may experience some inconvenience in your use of the website and some features may not function properly. If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.
For the Chrome web browser, please visit this page from Google.
For the Microsoft Edge web browser, please visit this page from Microsoft.
For the Firefox web browser, please visit this page from Mozilla.
For the Safari web browser, please visit this page from Apple.
For any other web browser, please visit your web browser's official web pages.
​
More information about cookies.
You can learn more about cookies here: All About Cookies by TermsFeed
 
Contact us.
If you have any questions about this Cookies Policy, you can contact us:
By visiting this page on our website.
​By email: hello@lmplegal.co.uk, marking your email for the attention of the Data Protection Officer.
By mail:
Data Protection Officer
LMP Legal Limited
46 Park Place
Leeds
West Yorkshire
LS1 2RY
​​​
Policy last updated: May 2025

Question 3

Complaints policy

Accepted Answer

LMP Legal Limited ('we' or 'us' or 'our') takes all client feedback seriously. ​We recognise the importance of quality service and set ourselves high standards, but things can go wrong in any business. If for any reason LMP Legal has not met your expectations, we would like to know.
 
Should this happen then in the first instance you should speak or write to the person who has overall responsibility for your matter. Charlotte Le Maire, our Head of Complaints, will acknowledge all complaints within 3 Business Days, and will provide a formal written response, outlining how LMP Legal have investigated your complaint and any remedial action that has been taken, within 20 Business Days from the receipt of the original complaint. 
 
If your complaint cannot be satisfactorily resolved within this timescale, we will write to you within 20 business days with an update on the progress of our investigation and the likely timescale involved. We aim to provide a formal response to all complaints within 40 Business Days of receipt of the original complaint. In circumstances where this is not possible, we will provide an explanation of why your complaint has not been resolved within this timescale and will give you a date on or by which we expect to be able to respond.
 
If you are not satisfied with our handling of your complaint, you may be able to ask the Legal Ombudsman to consider your complaint.
 
Address:
PO Box 6806,​
Wolverhampton,
WV1 9WJ
Website: www.legalombudsman.org.uk.
Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
​
Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint. Note that the Legal Ombudsman service cannot be used by businesses or most other organisations unless they are below certain size limits. As well as your right to complain about any of our bills under our Complaints procedure, you can also apply for the bill to be assessed by the Court under Part III of the Solicitors Act 1974, in which case the Legal Ombudsman may not consider your complaint.
 
We are regulated by the Solicitors Regulation Authority (SRA) and so are subject to the provisions of the SRA Code of Conduct and the SRA Handbook. Copies can be obtained from the SRA website. If you believe we have acted in breach of our professional obligations you can raise your concerns about our behaviour with them.
​
Address:
The Cube,
199 Wharfside Street,
Birmingham,
B1 1RN
Website: www.sra.org.uk/consumers

Telephone: 0870 606 2555

Email: report@sra.org.uk​​
​​​
Policy last updated: April 2025

Privacy policy

Cookie policy

Complaints policy

Our policies

LEEDS

LONDON